Frequently Asked Questions

4PM - An Early Check-In is only allowed with prior approval by Property Management. This can mainly happen Winter, Spring and Fall.
10AM - A Late Check-Out is only allowed with prior approval by Property Management. This can mainly happen Winter, Spring and Fall.
Yes - WiFi login is posted in the Property and on the Mobile App you can use for Important Information.
At this time, no Luxury Rentals of Hilton Head Properties are Pet Friendly. Most of our properties are in Oceanfront Buildings in which the Regimes allow only owners to have dogs. If it is found that pets are in the property, we have the right to remove you from the property and retain all rents collected.
Yes, All Bed Linens and Bath Towels are provided, Please bring your own Beach Towels.
You will be provided with 'Starter" size Dish Soap, Laundry Detergent, a roll of Paper Towel; Two Rolls of Toilet Paper, Bath Soap, Shampoo and Conditioner in each Bath.
POOL HEAT - is based on propane usage with a nonrefundable $405 minimum charge. This covers 60 gallons of propane and a $75 processing fee. The propane meter is read at the time the system is turned on and again the day of check out. The use is determined by calculating the amount of gas used in the tank and multiplying that by $5.50 per gallon. Any usage over the minimum will be charged to your credit card within 7 days of your departure. No refunds for any unused portion of the propane fee. By ordering and paying for this service you understand that, depending on the time of year, propane usage can be significant, and charges can range as high as a $1,000 or more. The “average” winter weeklong rental cost is about $650
From Labor Day to Memorial Day, if you would like to heat just the Jacuzzi/Hot Tub the cost is a $210 Flat Fee. From Memorial Day to Labor Day Jacuzzi/Hot Tub heat is FREE!
Due to unforeseen mechanical problems with heating equipment no adjustment will be made to the Processing Fee or the Rental Fee for the property.