BEACH GEAR CREDIT
FREQUENTLY ASKED QUESTIONS
Q: How do I get my VayKLife Credits?
You will receive an email from VayKLife soon after Luxury Rentals of Hilton Head approves your reservation. There will be a link so you can look over your options, just remember you need to order 48 hours prior to your arrival. Best to order sooner than later as gear is subject to availability and delivery and late fees may apply.
Q: Can I change my beach gear selection after I order?
Sure, just make changes up to 4pm the day after your scheduled check-in date. Please note: Selection changes made up to 48 hours before your scheduled check-in date are free of charge. Selection changes made after 48 hours prior to your scheduled check-in date are subject to availability, a late fee and delivery will be made on the next scheduled delivery day.
Q: If I don’t use all my credits can that be applied to my rental rate?
The beach gear credits from VayKLife are through them, not Luxury Rentals of Hilton Head. You don’t have to use it all, but it can only be applied toward gear, not for your stay.
Q: What if I am staying 2 or 3 weeks do I get more credits?
Yes, we want you to stay longer and when you stay 14-20 days you receive $500 Credits, and 21-day stays get $750 in credits. Stays longer than 22 nights do not receive gear credits but may reserve gear with preferred vendor rates.
Q: Can I pick up the Gear, so we have it when we arrive?
VayKLife makes your life easy by delivering and picking up your items. They will be delivered before 5pm on the day of arrival and picked up starting at 6am on the day of departure (no charge for that day). No need to waste precious luggage space for your trip or waste time to go and get the items.
Q: What kind of items can we order?
Click here to see what VayKLife has to offer you – from bikes to Beach Chairs, Umbrellas, coolers and more. Some watercraft items will not be delivered to villas due to restrictions by the HOA’s.
Q: Are bike locks included?
Yes, there is one lock for every 2 bikes. Additional locks can be rented for $16 each.
Q: Can I attach kid trailers or baby carriers to the bikes?
Not at this time and VayKLife does not allow third party attachments.
Q: Do I need to be there for Drop-Off or Pick-Up
No and VaykLife sends a message when order has been delivered.
Q: Can I get damage protection on my gear?
Yes! “Gear Damage Protection” is just 8.9% of your gear order and is automatically selected for you at checkout. Click Here for full Equipment Terms for VayKGear.
